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Customer Engagement Initiative

Customer Engagement Initiative

We’re so excited to share information about our brand new Customer Engagement Initiative with you! This initiative will expand our capacity to support our girls and families and will provide volunteers the information and resources they need - when and how they need it.

All members received an email on August 3 inviting you to join the Girl Scout Member Community. Please open this email promptly - it will give you the details you need to create your new user profile in the GS Member Community. This will be the place where you update your personal profile information or renew your membership or that of your girl(s). After you're all set up, be sure to pop in and make sure everything is current. When accessing the community, we recommend using Firefox, Chrome, or any post-version 9 Internet Explorer. Can’t find the email? Be sure to check your SPAM/junk folder. If you have questions or need help, email

How will CEI change my member experience? It will…

Make it easier to find a troop.  The new online Opportunity Catalog will allow parents and volunteers to search for troops, locations and meeting days that work for them and show the volunteer positions that need to be filled to get the troop off the ground. Volunteers will be appointed to a troop in one week instead of the 4 to 6 week process under our current system, and parents will be regularly informed of their girl’s status.

Simplify registration and background screening.   Volunteers will move directly from registration to online background screening, simplifying the volunteer enrollment process while ensuring that volunteers are carefully screened.

Simplifying troop management.  The new online Volunteer Toolkit, which will be released the week of August 17, will help troop volunteers get what they need, when they need it, based on their troop’s calendar. Troops will be able to plan out their whole year and have a roster of all troop member information, accessible via computer or mobile device, and tools to facilitate communication between parents and troop leaders.

Improve girl and volunteer experience.  Improved materials will help volunteers work with their troops to plan troop activities, custom-fit with what their troop loves to do, and coordinate it with a Journey. 

New and improved website.  Our new website has a fresh new look, consistent with the Girl Scout brand and aligned with other councils across the country. The website features up-to-date information, a user-friendly calendar of events and easy to find council resources, right at your fingertips, whether on your computer, tablet, or smartphone!

Want more info?  Check out our FAQ’s.