All Service Unit Team volunteer positions must be added by choosing the volunteer role on the Opportunity Catalog each membership year. There are 16 core positions in the Service Unit that are needed to run the Service Unit. The core positions are: Service Unit Coordinator – Planner, Service Unit Coordinator – HR, Data Management Coordinator, Service Unit Finance Coordinator, Service Unit Recognitions Coordinator, Service Unit Membership Coordinator, Service Unit Trainer, Service Unit Fall Product Manager, Service Unit Cookie Manager, Service Unit Booth Coordinator and Level Consultants for each level.
Service Unit Manager - Provides leadership/management by organizing volunteers and troops to deliver Girl Scouting within the Service Unit. Works in partnership with the Volunteer Specialist (VS) to plan, direct and monitor delivery of the Girl Scout program throughout the Service Unit.
Service Unit Coordinator – Planner – Partners with the Service Unit Coordinator – HR to provide leadership and management of the Service Unit by establishing a clear vision that is consistent with the Girl Scout mission, promise, law and the goals of the Girl Scout movement. In coordination with the Program Specialist, the Planner plans, directs and monitors the delivery of the Girl Scout program throughout the Service Unit. The Planner is responsible for determining the Service Unit personnel needs and maintaining a working Service Unit Team; developing and implementing a Service Unit Plan of Work and the Service Unit’s budget; preparing agendas for and conducting Team and Service Unit meetings; maintaining communications with Individual Registered Members (GSI’s) and their families; review and approve large event budgets and be a bank signatory on the Service Unit account as well as all community bank accounts . For Community Accounts, the Planner (or a designated Team Member) will be a signatory on the bank account and review and approve any budgets for Community Events.
Service Unit Coordinator – HR – Partners with the Service Unit Coordinator – Planner to provide leadership and management of the Service Unit by organizing volunteers and troops to deliver Girl Scouting throughout the Service Unit. The HR Coordinator is specifically responsible for helping new troop leaders start their troops, reviewing troop leaders annually, recruiting Team members and implementing a succession plan for the Service Unit Team. The HR Coordinator also orients all Team members to their positions; works with the Recognitions Coordinator to ensure that volunteers in the Service Unit are recognized and thanked; recommends volunteers for Council positions; assists troop leaders with troop bank letters as well as any problems or conflicts; reviews and approves troop travel and money earning projects according to Council guidelines; and reviews SU Roster Reports sent bi-weekly
Service Unit Data Management Coordinator (DMC)– Oversees Service Unit membership registration to help troops register efficiently, effectively and promptly by carrying out Council membership registration procedures and meeting deadlines in the Fall and Spring. The DMC retains copies of any submitted Troop Parent Permission Logs for at least 2 years; reviews bi-weekly SU Roster Reports and sends any error corrections or discrepancies to the Customer Care Department; reports combined or disbanded troops and any changes to a member’s contact information to their Placement Specialist or Customer Care. The DMC also supplies Service Unit Coordinators with a list of troops not renewing, current membership figures, troop composition and lists of girls and adult membership as needed.
Service Unit Finance Coordinator – Keeps Service Unit finances in order by receiving and disbursing funds accurately and maintaining complete financial records. The Finance Coordinator establishes and maintains one bank account to handle Service Unit funds with themselves as one of the authorized signers on the account; reviews and approves Large Event budgets in coordination with the Service Unit Coordinator – Planner and may be asked to become a signatory on the Large Event accounts in the Service Unit area. The Finance Coordinator receives and records bank funds for all Service Unit events following GSOC Financial Guidelines; issues checks with proper signatures to pay documented budgeted expenses of the Service Unit; maintains accurate records of all transactions; prepares and submits an annual Service Unit Financial Report and keeps the Service Unit Team apprised of budget status.
Service Unit Recognitions Coordinator – Works with the Service Unit Team to help ensure that adult volunteers in the Service Unit are recognized for their hard work and outstanding service! The Recognitions Coordinator works with volunteers to collect the stories of amazing members and nominate them for Girl Scout Adult awards nationally and locally. The Recognitions Coordinator informs the Service Unit Team of Adult Awards Criteria and nomination procedures and deadlines and ensure that your Service Unit has strong representation in the nominations process; works with parents and girls in the Service Unit to help them recognize and thank their leaders year-round as well as during Volunteer Appreciation Month and Leaders Appreciation Day in April; communicates with leaders to ensure they know of various Girl Awards and their deadlines and nominations process
Service Unit/Council Trainer – Facilitates learning opportunities of the highest quality consistent with the identified needs of Council and its volunteers. In coordination with the staff Volunteer Development Manager, the Trainer plans, helps to develop and implements resources that meet the needs of volunteers and GSOC; works with the staff Volunteer Development Specialist to obtain course materials, submit attendance records, evaluations and other appropriate information and provide a minimum of 3 learning opportunities per year; arrives early for set up and stay after for clean up; remains available and approachable before, during and after training courses to answer questions and refers unanswerable questions to the Volunteer Development Manager; participates in the annual Volunteer Conference and other meetings as necessary.
Service Unit Membership Coordinator – Works in coordination with the Service Unit Coordinator – HR and the Council’s Recruitment Specialist to develop and implement a year-round Service Unit recruitment and retention plan; organizes and attends Service Unit-wide recruitments; responds to membership inquires at schools where there is not a school liaison; disseminates all membership campaign information to Service Unit members; finds volunteers to conduct recruitments; assists the staff Membership Specialists – both Placement and Recruitment - in building and maintaining the Girl Opportunity Catalog; and appoints school liaisons.
Service Unit Fall Product or Cookie Manager – Appoints and supervises Troop Product & Cookie Coordinators to ensure GSOC procedures are followed throughout the Fall Product and Cookie Programs. The SU Fall Product Manager and the SU Cookie Manager verifies with the Data Management Coordinator that each of their Troop Fall Product & Cookie Coordinators are registered and background screened Girl Scout members, are properly trained and have worked with their troops to file their Troop Account Authorization (TAA/ACH) form annually. Each will coordinate with their respective Fall Product or Cookie volunteers to ensure that all materials, product/cookies, and girl recognitions are properly dispersed/delivered and that all records are adequately maintained and reported to GSOC.
Service Unit Booth Sale Coordinator – Coordinates and supervises all arrangements for booth sale sites and other multi-troop operations during both the Fall Product and Cookie Programs; works with their Service Unit Fall Product and Cookie Managers to ensure that all Booth Sale Locations are invited to participate, are adequately maintained and recorded in GSOC systems; prepares and obtains SU Team approval for booth lottery rules and procedures and hosts with help of SU Team, their Service Unit Lotteries for first choice booth locations reservations
Level Consultant (one for each program level) – Each Level Consultant assists troop leaders and other volunteers in their Service Unit or broader area to ensure that girls are getting the very best, age-appropriate and fun Girl Scout Leadership Experience as Girl Scouts. Each Level Consultant will partner with a Program Specialist for their chosen level to support and mentor troop leaders and volunteers. Each should regularly welcome new leaders to their Service Unit, collaborate with and provide support for other volunteers at leader meetings, and share inspiring stories of girls and troops in their area.